backdated estimate charges

[tightfit]

I have finally given agl the ars after having to use the ombudsmen to sort out they"re estimated back charges,NOW they have got ausgrid to change all the meters in our complex i imagine to smart meters,so, there should be no estimates.WELL i got a final bill which is an estimate for the same previous amount (less the dubious backcharge) well i WILL NOT BE GIVING YOU MONEY IN ADVANCE BECUASE YOU PEOPLE ARE TO TIRED TO WORK OUT THE EXACT AMOUNT AND THEN CHARGE ME.I am also looking into old bills which were all estimates,and when the ombudsmen stepped in they threw  out the extra charge then they and re-instated it in my last bill.I bieleve YOU OWE ME money from overcharging from at LEAST January this year,when you finally did do a read my usage plummeted.II WOULD NEVER RECOMEND AGL TO ANYONE

[ChrisE_AGL]

Hi @tightfit 

I'm sorry to hear about the complications with your billing and the estimations that have happened. 

There are many reasons why you might encounter an estimated bill, as you mentioned you have a digital meter, connection dropouts can sometimes occur when the interval data is being received. The distributor or meter data provider will provide AGL with an estimate for that interval based on historic usage.

I'm more than happy to have a look further into this for you, I'm going to send you a Private Message to collect further information. wee 

Thanks, Chris

[tightfit]

It was a back charge from April 😡I paid the last bill with the so called
adjustment just to get rid of agl and then a final bill 🤬an estimated
usage and another adjustment!!! Well I will pay the usage but I WILL NOT
pay another adjustment nor will I pay an estimated usage amount because agl
can’t or won’t read my meter, all it equates to is me paying in advance
until agl does another read

[Mia_AGL]

Hey there,

I’m sorry for the situation and I understand your frustration.

It is important that we bill you based on your actual usage where possible. However, if the meter reader is unable to access the meter and obtain a read, the bill may need to be issued using an estimated read. Once an actual meter read is received, your account can then be adjusted if the estimate was higher or lower than your actual usage.

To clarify, this does not mean AGL failed to raise a service request for a meter read. There is a difference between AGL not requesting a read and a read being attempted but not obtained because access to the meter was unavailable. In this case, the issue is that the meter read could not be obtained due to access restrictions.

You are welcome to provide us with a current meter read if you are able to access the meter. Otherwise, the bill can be adjusted, if required, after the next scheduled meter read is successfully completed.

I hope this clarifies the issue,

Kindly, 
Mia.