Communication

[ops2045]

Is there ANY way of communicating with AGL !!! I have been trying for days !!! Chat .. no response .. queries .. no response .. website, no response. If I can't get a response within 24 hrs from this post I will be CLOSING MY ACCOUNT AND MOVING TO ANOTHER PROVIDER !!!!

[Lester]

Very little in the way of emails on the website, none in fact . . .

AI chat is next to useless.

Best thing is to phone (131 245), and surprisingly the waits are reasonable.

I think the lines are open 8am - 6pm, some services are 24/7 but probably not specific depts.

[ops2045]

SORRY .. tried that as well .. 3 hours of PLEASE WAIT and we will forward you to the next available menu choice !!! Same response four days running !!! During regular business hours.

[ChrisE_AGL]

Hi @ops2045 

I'm sorry to hear that you've been having trouble reaching our support teams.

If you haven't been able to reach them, and a share some details regarding what you need assistance with I'll be more than happy to help.

Thanks, Chris