Solar feed is not shown on AGL app or online account

[cloris88]

Hi, I got problem that my app or online account does not show updates for the solar feed. I only see the update on electricity use. I has been charged $165, then I only see the solar feed for one week since my solar panel installed. Until now, it has been three weeks that I cannot see the update for solar feed. I called my solar company who installed for me. They checked everything is all working and connected AGL. I still cannot understand why AGL didn’t receive electricity from my solar grids.

[jayden_AGL]

Hi cloris88,

Welcome to the AGL Community!

Can you please confirm when your meter was upgraded to accommodate for your solar system? Additionally, it'd be great if you could post a screenshot of the 'Usage' screen in your My Account.

Kind regards,

Jayden 

[cloris88]

I checked with solar installation company and Energex. They found out the problem is from your reconfiguration team or maybe your system error. As I can read from digital meters, it shows different figures from the figures in my account.

[jayden_AGL]

Hi cloris88,

Thank you for getting back to me!

So that I can help further, could you please send me a quick private message with your AGL account number and address?

Kind regards,

Jayden

[cloris88 · Accepted solution]

I called again to your solar connection team. They has updated the figures for me. Thanks for your message.