Last payment not shown in my payment history

SoonSian
Semiconductor
1 Reply 3536 Views

I just checked on my payment history for my gas bill and it shows that I have overdue payment. But I have confirmed my bank bill payment gone through successfully before the due date but AGL web site still showing I have not paid. How do I go about complaining on this? 

4 REPLIES 4
Panda
Super Charger
1 Reply 3534 Views

Hey SoonSian,

 

When did you make the payment? Is it possible the payment left your banking account & hasn't reached AGL yet?

 

Either way, the staff won't be able to look at your individual account via the forum, so I recommend you each out via the methods here.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
SoonSian
Semiconductor
1 Reply 3531 Views

I paid on Sept 22nd

Panda
Super Charger
1 Reply 3526 Views

I wouldn't panic if it's been ~24hr, the PH in Victoria today may also have some impact. 

If you're concerned, suggest you contact them directly as they won't be able to discuss your account on the forum. 

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
SoonSian
Semiconductor
0 Replies 3506 Views

Thanks. The system updated to reflect my last payment after few days.