Last payment not shown in my payment history

[SoonSian]

I just checked on my payment history for my gas bill and it shows that I have overdue payment. But I have confirmed my bank bill payment gone through successfully before the due date but AGL web site still showing I have not paid. How do I go about complaining on this? 

[Panda]

Hey SoonSian,

When did you make the payment? Is it possible the payment left your banking account & hasn't reached AGL yet?

Either way, the staff won't be able to look at your individual account via the forum, so I recommend you each out via the methods here.

[SoonSian]

I paid on Sept 22nd

[Panda · Accepted solution]

I wouldn't panic if it's been ~24hr, the PH in Victoria today may also have some impact. 

If you're concerned, suggest you contact them directly as they won't be able to discuss your account on the forum. 

[SoonSian]

Thanks. The system updated to reflect my last payment after few days.