About -Jenna-

Rank: AGL Moderator

Learn more about ranks and badges.

-Jenna-'s latest conversations

-Jenna- AGL Moderator
19-02-2021

Re: Accounts being Creditied

Hi Tars, Thanks for being part of the AGL Community. We have changed the timeframe for refunds due to credit and security purposes. This is to ensure that the refunds are checked, before they are issued, to ensure they are being returned to the correct person and that the refund is valid (such as if the original payment bounces back and a refund is given unnecessarily). We do appreciate your feedback regarding this, however it's important for us to have these measures in place. Kind ...
1 Reply 0 Likes
-Jenna- AGL Moderator
19-02-2021

Re: Change of service and mailing address

Hi Jimby123, Thanks for being part of the AGL Community. You can arrange your move online within a couple of minutes here. If you have any issues with this, please contact us directly. Good luck with the move! Regards, Jenna
1 Reply 0 Likes
-Jenna- AGL Moderator
19-02-2021

Re: Overdue amount letter , but i don’t have any overdue

Hi Priyanka_09, Thanks for being part of the AGL Community. We certainly appreciate your frustration with this. Please contact us directly and we'll take a further look into this. Kind Regards, Jenna
1 Reply 0 Likes
-Jenna- AGL Moderator
19-02-2021

Re: Power i return

Hi tiemepik, Thanks for being part of the AGL Community. Yes, the solar you export will appear on the second page of your bills. You'll be able to see the total kilowatts exported and the credit received for this. Kind Regards, Jenna
1 Reply 0 Likes