Obtaining refund of credit

[ag1l321]

I have changed energy provider.  Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.

[m7447slO]

Deepresh

[anniegethen]

Hi i have had no answers and im really frustrated. AGL have taken $500 out of my account illegally and no contact or advice when the money will be returned

[Deepesh_AGL]

Hi anniegethen, I sent you a private message yesterday to get more details so I can get in touch with you. Have you not received it? I'll send you another private message now. Cheers, Deepesh

[Dowdka]

thanks 

Karen Dowd

[m7447slO]

Good luck with that

Sent from Outlook for Android<>

[anniegethen]

hi karen - just an fyi youve put your account details on a public forum i would delete if i were you as not safe and AGL took money illegally out of my account when i was trying to get my refund as well. 

[ALK-1]

I followed the very vague instructions. The chat person gave me an email (payments@agl.com.au) to send ‘proof of payment’ and account details to.

First, I don’t know what ‘proof’ they are looking for?

Second, I’m not comfortable sending my account details and ‘proof’ to a generic email address.

Third, why does AGL not have this information on it site?

Very frustrating.

Can anyone assist please?

[m7447slO]

They don't give anyone credit back anymore they keep it I've been trying
for 11 months
FOOD LUCK TO ANYONE THAT DOES

[Herschell]

I WOULD LIKE MY REFUND PAID TO MY BANK ACCOUNT ?