Obtaining refund of credit

[ag1l321]

I have changed energy provider.  Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.

[NeilC]

@ag1l321,

If in fact, you are entitled to a refund, AGL will start their long process to refund a cheque to your last known address, from my experiences this will take a minimum of six week before they issue the cheque.

All good things come to those who wait.

Cheers Neil

[NeilC · Accepted solution]

Hi @Judy1 ,

The process to obtain a credit is detailed HERE

Simply click on the HERE and it will start a new web page (on the AGL WEBSITE) with the instructions on how to carry out the process.

I can tell you that it is not a simple process because you have to wait to talk to someone (or chat) to get the process started.

AGL just normally sends us a cheque after the first bill is processed in the new financial year (was due last Friday for us).

[John-T]

Please Disregard 

[mdjlochtenberg]

What do I do to get a refund?

[Warren48]

Hi Warren we have just edited this post to remove your personal information. Please reach out if you still require a refund. 

Nat

Please organise for Warren

Sent from my iPad

[SylviaK]

I have closed my account and it is $175.04 in credit.

How do I get my mo0ney?

[GARYWILLIAMSAPP]

I WISH TO GIVE APPROVAL AS DISCUSSED WITH Carlo 13/02/2024 Regards Gary Williams