Hi there
I've phoned customer service twice regarding only receiving an adjustment for 1 of my 2 meters from my July 2016 bill which had estimated readings. The meter reading that hasn't been corrected was estimated to increase from 68848 to 75649 - between 5-8 times my usage on previous bills. For the September 2016 bill the opening read was written as 69529 and no credit has been received for the overcharge which I calculate to be around $99. It took me until the July 2018 bill for my meter reading to pass 75649, so I've paid twice for gas usage for 2 years!
Both times I've called (October and November 2019) I was told it would be referred to another department for investigation and someone would contact me within a week ... it's now the end of December and no contact. I am not going through another 45 minute conversation to explain the whole thing again to be told that they don't understand what I'm talking about and that I can't speak to the department responsible for investigating. It's not good enough and makes me want to change providers. Please can you get someone to fix this and contact me to confirm it has been actioned - I shouldn't have to call and spend another hour of my life going through this again ... my next call will be to the ombudsman
