Controlled Load

Logantaylor_
Semiconductor
1 Reply 6291 Views

Controlled load on my new bill has more then doubled I have called and complained and got a run around saying my system must be leaking so I had real estate check all is fine and system isn’t old plus my water bill is fine 

so AGL I suspect something is wrong as I’ve never ever had a bill this high in four years 

your suggesting we’re using 5-6 house hold for 2 people and a baby ridiculous 

summer bill wasn’t even this high with air con on 24/7 

5 REPLIES 5
jayden_AGL
AGL Moderator
1 Reply 6288 Views

Hi Logantaylor_,

 

Welcome to the AGL Community!

 

I can appreciate why this'd be concerning. Can I ask if the meter reading listed on your bill is listed as 'actual' or 'estimated'? Additionally, do you have a smart meter at your property?

 

Kind regards,

 

Jayden

Logantaylor_
Semiconductor
1 Reply 6285 Views

Actual reading and don’t know about smart reader

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jayden_AGL
AGL Moderator
1 Reply 6284 Views

Thanks for clarifying Kieran.

 

It looks like you have a manually read interval meter. This means that that your meter records usage in 15-minute intervals which you can view by logging into your AGL My Account. I can provide you with a copy of your usage history for your most recent billing period which'll help you identify when the most power was used if you'd like?

 

Cheers,

 

Jayden

Logantaylor_
Semiconductor
1 Reply 6283 Views

Yes please 

jayden_AGL
AGL Moderator
0 Replies 6275 Views

Easy done Logantaylor_!

 

I'l ask you to send me a quick private message with your AGL account number and email address and I'll take care of the rest. 

 

Cheers,

 

Jayden