No usage data since mid November 2020

[Sdn]

Hi,

When I log onto my AGL app, I can’t see any usage data since mid November 2020. Also, I’ve not yet received my December bill. 
please can you investigate.

thanks

[David_AGL]

Hi @Sdn , it sounds like billing might be paused on your account at the moment, which also prevents usage from being updated. On your usage page, do you see a message saying that usage updates are paused?

[Sdn]

Hi David, no I don’t see that message. Here’s a screen shot. 

 

[David_AGL]

Thanks for that @Sdn , could you please shoot me a private message (click my name) with your account number. I'll have someone look into it.

[Sdn]

Hi David, any update on this?