No bill received and smart meter not providing any data to app

Reginald
Switched-on
2 Replies 78 Views

Our smart meter for our electricity has stopped providing data over a month ago.

We haven't also received our bill, which is a month late.

Tried phoning AGL - phone line drops out

Tried using messenger - no one is able to assist.

Can't complain about the customer service.......there isn't any !

 

2 REPLIES 2
Davi1
Switched-on
0 Replies 51 Views

We have the same situation. No online usage data since mid June and our bill for the past three months not received.

-Jenna-
AGL Moderator
0 Replies 49 Views

Hi Reginald, thanks for being part of the Neighbourhood.

 

We'll need to access your account to look into this further. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

 

Thank you,

Jenna