Currently on a bill smoothing plan.
In light of current rising energy prices, I wanted to make a couple of additional payments mid-billing-cycle to reduce the likelihood of the monthly (smoothed) direct debit amount being reviewed upwards at next bill or meter read date.
I made these payments (to both Gas and Electricity) a few weeks ago inside the AGL online account, and can see they've gone through my credit card, but I don't see them in the "Transaction History" inside the Billing section.
Is there a way of verifying that they've been processed and applied to the respective Electricity and Gas accounts, or is that not visible until hopefully they appear as extra credits on the next account in a few weeks' time?
I tried calling account enquiries, but getting through on the phone is nigh impossible.
