My Monthly Electricity Bill is 2 weeks late

[SPMFaulco]

My electricity bill should be sent monthly by email. The period ended on July 17, 2023 but I have not yet seen the bill--today is 31 July. Looking at my account, the bill projection looks like a quarterly figure. 

The messaging and chat don't work and I'm not devoting a day or so to waiting on the phone.

Does AGL have a system problem with the new rates?

[Natalie-AGL]

Hi SPMFaulco, 

Thank you for reaching out. 

To further assist you and check the billing frequency, I'll need to send you a private message. 

Kind Regards, 

Natalie

[SPMFaulco · Accepted solution]

Sure, Natalie 

Thanks