Usage unavailable- dreadful service connecting with AGL

[Mugalugs770]

I signed up for an Business Saver energy account with AGL and have spent about 2-days collectively following up with call centres to attempt to assist with meter reading to get started. I’ve progressed to ‘usage unavailable’ from ‘connection in process’ but have no idea what that actually means. Am I connected or what? I have to say this is a sad example of global call centre ‘service’ not working 100% 

[Natalie-AGL]

Hi Mugalugs, 

Thank you for reaching out, we're sorry to hear the experience that you have had. 

To further assist you and check the status of your connection, I'll send you a private message. 

Kind Regards, 

Natalie 

[Mugalugs770]

Hi there, I've not yet received the private message.... Can you kindly advise the definition of 'usage unavailable?'