I paid bill twice

Tom777
Switched-on
1 Reply 10440 Views

I paid my electricity bill twice by accident. Then I was charged twice. What can I do to solve this problem?

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 10433 Views

Hi Tom777,

 

Welcome to the Community!

 

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

 

Kind regards,

 

Jayden

Lindsey
Switched-on
1 Reply 8551 Views

My bill was Direct debited twice as well! on the same day. Can I just keep it as credited on my account and then hopefully not have anything to pay on the next bill?

 

-Jenna-
AGL Moderator
0 Replies 8538 Views

Hi Lindsey,

 

Thanks for contacting us and for using AGL Community.

 

You can certainly keep the credit on the account and it will roll over onto your next bill.

 

Regards,

Jenna