Hi
I having been my bills on time for months (possible years). In the past you were able to email the bill to me. I have records showing that.
Then, in September, I received a text message saying you were suddenly unable to email me at the same address. I rang the contact number and after a lengthy wait, I spoke to one of your operators who said that he had 'confirmed' the email address in your system.
In October, I received the same text message. So I logged into my account and tried to update the email address myself. It would no longer accept the email that you had successfully used up until September. So I entered an alternative email. I also changed my payment type to direct debit.
I have just received the same SMS from you once again. I would really like this harassment to stop.
Thank you
Dan
