High 3 monthly Electricity AGL Bills

[Amanda02]

I am still in shock over my 3 monthly AGL Electricity Account.  I have solar panels, pay on time discount and still the account is $370.00.  I don't have children, never use heating and have very few devices on standby and only wash one a week with a very new energy efficient front loader.  I have a smart meter.  I have never had such a high account like this before.  In past years I have used my heating.

[MrDavo]

Thanks Deepesh,

Ive purchased smart meters and we've been moving them around the house as
turning off and on each appliance with a baby is a logistical nightmare.

There are some items which we can't check directly, like the hot water
system, as its hardwired and on a timer.

Could it be possible our meter itself is faulty? Is there a way to check
this, or do we contact energex?

[Deepesh_AGL]

Hi MrDavo, We can liaise with Energex and the metering coordinator to test the meter however, they usually come with fees which is why we usually recommend that as a last resort. I'll send you a private message shortly to discuss further. Cheers, Deepesh

[MrDavo]

Yes please. Our bill is 3 times the normal, I'm sure the fee would be a
fraction of my bill.