Gas bill projection too high

[mushysushi]

Hi AGL

Just plugged into the AGL app the meter reading for gas at my place and was shocked to see the projected bill and usage. Could you please check if it's correct or if I've had a leak/faulty meter? The house isn't always occupied so finding it hard to believe the usage/costs to be so high.

Have included photos of the meter reading, projected cost, and previous usage to show just how exorbitant the price is - pretty much double usual amount!

If it's correct could I have some one contact me about changing plans. I thought being on "value saver" would actually mean something.

 

 

 

Thanks

[Xander-AGL]

Hi @mushysushi - thank you for your question.

I can understand how shocking it can be to see a high bill projection.

I'm going to message you privately to get some more details.

Kind regards,

Xander

[Joan27]

I received the Gas bill for 8 Aug to 3 Nov asking for $436.78. Based on the bill, the meter reading on 3 November was 2497.99. On 9 November, I took photo of the meter, its reading was 2481. We were overseas from 7 September to 30 October and the usage should have reduced to 1/3 of the normal. On 29 November, I took photo of the meter again, its reading was 2518. That means we used 37 for 20 days. Our usage for August to November in 2022 was 215 and for May to August 2023 was 221. After I spent hours talking and writing to AGL, I received a revised bill asking for $412.58 for the same period of 8 Aug to 3 Nov adopting the meter ready of 2481 that I took on 9 Nov. How can the meter reads 2497.99 on 3 Nov and 2481 on 9 Nov? I lost my confidence in AGL's meter reading completely. I am very disappointed with the revised bill as it didn't reflect the less use of gas for we were overseas for nearly 2 months. 

[megan_AGL]

Hi Joan,

Thank you for reaching out.

We are sorry to hear about your billing issue and would love the opportunity to resolve this for you.

In order to take a look at your account we will need to get some further information from you.

We have just send you a private message.

Kind regards,

Megan

[Horseradish]

Yes, I believe this is fraudulent I am actually preparing a full detailed report against this to the energy Ombudsman, the bill projection is prepare you for their cost when in fact it actually isn't the correct reading, it's the case of the frog in the cold pot to boiling water, I am hoping once the energy Ombudsman sees my investigation it will open am enquiry into this false projection billing because let me tell you they butter you with it to prep you psychologically when it isn't the actual cost.

Use Red Energy.

Agl are fraudulent and scamming to get the most out of it unsuspecting customers 

[Basil_AGL · Accepted solution]

Hey @Horseradish, 

Your bill projection in My Account and the AGL app helps you understand the future costs of your next bill.

It's an estimate of what your bill will be at the end of your billing period. It’s based on your electricity or gas usage for the same period last year. If you’ve recently joined AGL, you’ll only get bill projections if you have a digital meter. Your bill projection will be based on your most recent bill or the average of similar households in your state.

If you have a basic meter, you can improve the accuracy of your bill projection by submitting a meter read.

You can also keep an eye on your cost to date in My Account, or the AGL app. This will tell you the estimated cost from your last bill up until today or find out more about how we calculate bill projection and cost to date by visiting Usage calculations.

If you have any questions regarding your account, please send me a direct message by clicking on my profile and I can take a look at it for you.

Cheers, Basil