EJS's latest conversations

EJS Switched-on
28-07-2022

Re: Extra payments while on a bill smoothing plan?

That's fine. Happy to wait until the bill is issued. Just wanted to check how this worked as I hadn't made similar additional payments before and wasn't sure whether to be concerned that they weren't appearing in the transaction history. Thanks for responding. EJS
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EJS Switched-on
27-07-2022

Extra payments while on a bill smoothing plan?

Currently on a bill smoothing plan. In light of current rising energy prices, I wanted to make a couple of additional payments mid-billing-cycle to reduce the likelihood of the monthly (smoothed) direct debit amount being reviewed upwards at next bill or meter read date. I made these payments (to both Gas and Electricity) a few weeks ago inside the AGL online account, and can see they've gone through my credit card, but I don't see them in the "Transaction History" inside the Billing section. Is ...
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