Estimated bills and service charges

[Leon]

How dare your company estimate peoples bills, we pay a service charge, so hire people to come and do real reading of meters,you tried this before some years ago, my answer will be the same, if you Guess my bill, well I will pay it when I win Tattslotto,because  I guessed Id win 1st prize

STOP BEING GREEDY, UNBELIEVABLY WRONG, ALSO STOP THE SERVICE CHARGES OR WE WILL TAKE YOU TO THE ACCC  Commissioner/

[David_AGL · Accepted solution]

Hi @Leon ,

Estimated billing is common if you don't have a smart meter. It means if your electricity distributor is unable to access your meter, your usage will be estimated temporarily (Remember, AGL doesn't read your meter, your local electricity distributor does). Next time your meter is actually read, or if you submit a meter read yourself, your bill will simply be updated, and you'll be credited or charged extra depending if the estimate was under or over. You always have the option to avoid estimated billing by providing your own self-service meter read.

For more info, check out Why do I get estimated bills?

[LindyLou281]

Hi David_AGL, mine was "estimated" too. They said, "no access", the last time this happened, we were getting work done for our unit complex.  I said, I won't pay and I dont pay "estimates".  How do I stop this?  We had the option of a "smart meter", I said no thanks.

Apparently, it's being re-read soon.  I'm pretty cheesed off.

Also, the techies on the internet want US to read OUR meters.  Isn't that what a "meter reader" does?

[Deepesh_AGL]

Hi LindyLou281, You're right! It is the meter reader's responsibility to do the meter reading and provide us with the reading for billing. However, clear access must be provided to the meter for the reader to perform their duty. Understandably, at times access to meters can be restricted due to varied reasons which is why AGL has the option for our customers to submit your own meter reading to avoid paying estimated bills. Cheers, Deepesh