Estimated bills and service charges

Leon
Switched-on
1 Reply 2632 Views

How dare your company estimate peoples bills, we pay a service charge, so hire people to come and do real reading of meters,you tried this before some years ago, my answer will be the same, if you Guess my bill, well I will pay it when I win Tattslotto,because  I guessed Id win 1st prize

STOP BEING GREEDY, UNBELIEVABLY WRONG, ALSO STOP THE SERVICE CHARGES OR WE WILL TAKE YOU TO THE ACCC  Commissioner/

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 2304 Views

Hi @Leon ,

 

Estimated billing is common if you don't have a smart meter. It means if your electricity distributor is unable to access your meter, your usage will be estimated temporarily (Remember, AGL doesn't read your meter, your local electricity distributor does). Next time your meter is actually read, or if you submit a meter read yourself, your bill will simply be updated, and you'll be credited or charged extra depending if the estimate was under or over. You always have the option to avoid estimated billing by providing your own self-service meter read.

 

For more info, check out Why do I get estimated bills?