Cost of gas bill

[CarmichaelHammo]

We are disturbed by the cost of our gas bill at unit ** . The point is that no one has lived in the unit for 6 months. We cannot understand why the gas bill is so high when not once has the gas been turned on. Please tell us why.

Ann **

Rod **

**@gmail.com 

[Natalie-AGL]

Hello @CarmichaelHammo, 

Thank you for taking the time to reach out to us. 

Please note that I have edited your post to protect your personal details. 

I can see why this would be alarming, it's never a pleasant surprise to receive a high bill, especially when the property has been vacant for 6 months, 

There could be a few reasons as to why the gas bill is so high, we do have a list of a few things to check on our Unexpected High Bill help page.  

However, I'll send you a private message so we can take a further look into things on your account. 

Kind Regards, 

Natalie

[NeilC]

@CarmichaelHammo 

Are you reading your bill correctly?

If no-one is is using the gas you still have to pay the supply charge.

If you have a gas storage heater has this been shut down correctly?