Concession Card

[Connected]

I've contacted AGL via chat at least twice so as to add a concession card to my new account. How do I verify that this has been done?

To be clear, this is a new account and therefore I want to verify it now, not when I get the first bill in 3 months to check whether or not the electricity rebate has been applied.

There is also the issue of the Energy Bill Relief Fund payment to be considered.

[Natalie-AGL · Accepted solution]

Hello @Connected, Thank you for getting in touch with us. 

I'll send you a private message so I can get some details from you to check your concession and the status of the Energy Bill Relief. 

To ensure that your concessions are being correctly applied to your bill, you can use My Account or the AGL App.

My Account

1.  log in to your My Account and select Profile from the menu in the top right hand corner.
2. Scroll down to the Concessions section and click edit.
3. The screen will show any active concessions, or "no active concession card" if none are active.

AGL App

1. Open the AGL App and select Account from the bottom right, then Settings from the menu options
2. Select Concessions
3. Any active concession details will be shown, or "No active concession card" if you have none active.

Kind Regards, 

Natalie 

[saints66]

i am trying to allow centrelink to obtain information from my energy provider to obtain Energy Bill Relief Fund now that l am a low income recipient

[Natalie-AGL]

Hello @saints66, Thank you reaching out to us. 

We apologise for any inconvenience caused. 

We have been provided with ABN numbers by Services Australia to obtain consent. 

For SA please use our South Australian ABN number: 49 091 105 092. 

For VIC, QLD or NSW please us the AGL ABN number: 88 090 538 337. 

Kind Regards, 

Natalie 

[181818]

CRN ##

[Natalie-AGL]

Hi @181818, We have updated your post to protect your personal details. 

Is there anything that we can help you with in regards to your concession? 

Kind Regards, 

Natalie 

[ConsumerWatch]

Hello,

I was disappointed when I found out I did not renew my concession (due to family circumstances) before closing or not active AGL electricity account.

I am eligible for electricity and water rebate.

Is there a way to recoup this amount of money owed to me.

When I first signed with ACTEW AGL, I submit my concession details and it checks automatically.  So when it updates on Centrelink end I assumed ACTEW AGL will pick up the changes.

Thank you

[SYED_AGL]

Hi,

Thanks so much for reaching out.

I’m really sorry to hear about your experience — I understand how frustrating this can be.

You’re absolutely right — when you update your details with Centrelink, they also need to be updated separately with AGL to ensure any concessions or benefits continue without interruption.

Just to help me explore the best options for you, could you please let me know which state you're in? Some available support or concessions can vary depending on your location.

Also, when you're ready, please send us your account details via private message so we can look into this further for you.

Looking forward to helping you get this sorted.

SYED