Billing history not available

[RussellW]

I have not yet received an email for the Mar-April electricity  billing period and when I view try to view the history I see a message that says:

Trying to view usage and billing? Primary Offer

We’re just checking a few things on your account. All other functions in My Account are working.

Which sounds to me like an issue at your end that has created problems with invoicing in that period. As the direct debit is due today it would be nice to actually be able to see the invoice first.

[SYED_AGL · Accepted solution]

Thank you for reaching out.

Yes, we did recently experience a technical issue that affected the printing of some bills. I'm sorry for any confusion or inconvenience this may have caused. The good news is that the issue has now been resolved, and everything should be back to normal.

If you haven’t received your corrected bill yet, it should be on its way shortly. In the meantime, if you need help accessing your bill online or have any questions about the charges, please feel free to get in touch—we're here to help.

Thanks again for your patience and understanding.