RussellW's latest conversations

RussellW Switched-on
11-05-2025

Billing history not available

I have not yet received an email for the Mar-April electricity billing period and when I view try to view the history I see a message that says: Trying to view usage and billing? Primary Offer We’re just checking a few things on your account. All other functions in My Account are working. Which sounds to me like an issue at your end that has created problems with invoicing in that period. As the direct debit is due today it would be nice to actually be able to see the invoice first.
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RussellW Switched-on
12-12-2020

Download PDF not working

Attempts over several days to download the PDF of my bill result in timeouts on the server with the message: The server at ecm2.fxdms.net is taking too long to respond. It's the same whether trying from inside my account or via the link in the email.
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