Billing error and NO PHONE support

[RW]

I have been sent two bills of different amounts for the same period.  On my first call to the accounts dept, I wanted 45 minutes only to be told to call back.  I have now been on the phone with them for over an hour but they DO not answer the phone.  I do not know how to action this.  Do I need to go to the ombudsman.  AGL has the very worst customer support.   The send me reminders to pay the bill, but I have no idea which one,  

[Basil_AGL]

Hey @RW, thank you for reaching out, and I'm truly sorry to hear about your experience so far. I completely understand how frustrating and confusing it must be to receive two different bills for the same period, especially without being able to get through to someone for clarity.

We want to get this resolved for you as quickly as possible. One of the fastest ways to get in touch with us is through our online chat service, where a live agent can look into your billing issue and provide real-time support.

Again, I apologise for the inconvenience this has caused you. Please don’t hesitate to reach out here again if you are still waiting for a response.

Thanks, Basil