Billing Cycle

[42980722]

Could you please tell me why our recent bill is monthly, it has always been quarterly?

[David_AGL · Accepted solution]

If monthly billing is not for you and you’d prefer to remain on quarterly billing, you can cancel it by following these steps in My Account:

1. Select your name in the top right corner, then 'Account Settings'
2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
3. Next to your monthly billing service, select 'Cancel'.

[sovechles]

I dont want to change to monthly billing your instructions to change dont work as the 2 electricity accounts are not able to be selected as instructions say

[_Mark_]

Hi @sovechles, if that isn't working I will need to take a look at the account for you isntead. I'll send you a private message!

Thanks,
Mark.

[PhillipMcc]

Which I had checked this prior to phoning AGL would have saved me the wight time 

[Teneillee]

Hey! Im having this same issue and wondered if you could explain to me also! Thanking you 

[ChrisE_AGL]

Hi @Teneillee 
You should be able to turn stop this yourself if you do prefer to remain on quarterly billing, you can cancel it by following these steps in My Account:

1. Select your name in the top right corner, then 'Account Settings'
2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
3. Next to your monthly billing service, select 'Cancel'.

If you are having trouble doing so, please send through a Private Message.
 

Thanks, Chris