Bill for power arrived and does not match the Phone APP!

[maxwelloau]

Bill for power arrived and does not match the Phone APP!

WHAT IS GOING ON?  If I hide bill breakdown then I see one figure. If I open the breakdown I see another figure. Open PDF see another figure.    Who are these programmers who dont check their work and still have a job!  This seems a big stuff up to me and increases stress levels where there should be none, there is enough on how to pay bills!

20241004 AGL bill on phone .jpg2024-10-04_AGL on web site confusing highlighting.png

[megan_AGL]

Hi maxwelloau,

Thank you for reaching out.

Your total new charges on this invoice, prior to the government rebate being deducted were $457, when the rebate of $75 was taken off the total balance, the amount you were required to pay was $382.

Hope this helps, and if you have any further questions please do not hesitate to reach out.

Kind regards,

Megan