I switched to bill smoothing a few months ago which was working well. However we received an email that said a bill smoothing payment was overdue and if it wasn't paid immediately then it would be cancelled.
We make an effort to pay all bills early and I confirmed that all payments were up to date. Even the AGL dashboard showed that nothing was due.
Bill smoothing has now been cancelled becuase we "missed a payment" and cannot be reinstated which is a joke. Coming into Winter is where we see the benefit of bill smoothing and we cant even use the function as required.
What do I have to do to get it back up and running?