Bill Smoothing Issue

stoj77
Switched-on
1 Reply 593 Views

Hi All,

 

I switched to bill smoothing a few months ago which was working well. However we received an email that said a bill smoothing payment was overdue and if it wasn't paid immediately then it would be cancelled.

 

We make an effort to pay all bills early and I confirmed that all payments were up to date. Even the AGL dashboard showed that nothing was due.

 

Bill smoothing has now been cancelled becuase we "missed a payment" and cannot be reinstated which is a joke. Coming into Winter is where we see the benefit of bill smoothing and we cant even use the function as required.

 

What do I have to do to get it back up and running?

 

Thanks.

 

Stoj77

1 REPLY 1
-Jenna-
AGL Moderator
0 Replies 576 Views

Hi Stoj77, thanks for being part of the Neighbourhood.

 

To help you get your Bill Smoothing enquiry, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

 

Thanks,

Jenna