Bill Smoothing Issue

[stoj77]

Hi All,

I switched to bill smoothing a few months ago which was working well. However we received an email that said a bill smoothing payment was overdue and if it wasn't paid immediately then it would be cancelled.

We make an effort to pay all bills early and I confirmed that all payments were up to date. Even the AGL dashboard showed that nothing was due.

Bill smoothing has now been cancelled becuase we "missed a payment" and cannot be reinstated which is a joke. Coming into Winter is where we see the benefit of bill smoothing and we cant even use the function as required.

What do I have to do to get it back up and running?

Thanks.

Stoj77

[-Jenna-]

Hi Stoj77, thanks for being part of the Neighbourhood.

To help you get your Bill Smoothing enquiry, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Thanks,

Jenna