Hi All, I switched to bill smoothing a few months ago which was working well. However we received an email that said a bill smoothing payment was overdue and if it wasn't paid immediately then it would be cancelled. We make an effort to pay all bills early and I confirmed that all payments were up to date. Even the AGL dashboard showed that nothing was due. Bill smoothing has now been cancelled becuase we "missed a payment" and cannot be reinstated which is a joke. Coming into Winter is where we ...
