Questions and discussion about AGL's Energy plans and your AGL Energy account
The BPay ref number on my bill has too many digits for the online form in my bank.
I've tried removing the spaces but it is still too long.
As I've wasted enough time on this already, I won't be paying my first bill.
Solved Go to Answer
Hi FossilFool,
It is very disappointing to hear that not all banks have the capacity for our reference numbers, I know that can be disappointing.
The good news is AGL has multiple methods for payments, you can log into your online account and pay your bill via the website or app. You can also contact our team here agl.com.au/contact-us/social/contact-us and pay the bill directly with us.
Thank you
Best regards
Ellen
The payment reference numbers AGL use are between 18 - 20 digits long.
If you visit the Bpay website via the below link and look under "What is a customer reference number' you will be able to see that these can be between 2 - 20 digits.