credit applied but bill not recalculated https://myaccount.agl.com.au/bills

stresrd
Conductor
1 Reply 2277 Views

A credit was applied but a calculation is missing. If I download the bill, it shows $505, when actual bill is 393.

agl not calc bill.jpg

 

4 REPLIES 4
David_AGL
AGL Community Manager
1 Reply 2272 Views

Hi @stresrd ,

 

It looks like the credit would have been applied subsequently to the bill being issued. In which case, you'd pay what is showed as currently owing ($393.07) not what was shown on the historical bill at the time it was issued.

stresrd
Conductor
1 Reply 2267 Views

Thanks.

Would I be able to get the details of the credit - kWh's etc?

David_AGL
AGL Community Manager
1 Reply 2257 Views

I believe you should be able to, but you'd have to get in touch with customer service directly for that - either via the 💬 button on your My Account page or the AGL app, or via phone: https://www.agl.com.au/help-support/contact-us

stresrd
Conductor
0 Replies 2249 Views

ok, thanks David.