App billing information issues

Enigma
Semiconductor
2 Replies 199 Views

GAS billing information has been unavailable for over a month using the App.

Before & after latest update 3 weeks ago.

(On an iphone)

 

Can't click on anything as it just says "billing information unavailable, please try again later"

 

Spending hours on chats to still not get a resolve.

Will try again via website but any info on this issue welcome.

3 REPLIES 3
-Jenna-
AGL Moderator
0 Replies 194 Views

Hi Enigma,

 

To assist with this enquiry, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

 

Thanks,

Jenna

Enigma
Semiconductor
0 Replies 129 Views

Hi..... same issue that I have been trying to get answered via circular chats for 3 months! Thought maybe I would find an answer here..... alas..... I have hit another brick wall. The app is a Waste of time AGL if you can't sort this out, no Gas details available in billing is not good enough.

C56EFF6B-C243-4DC7-A18B-DF0BBF9DC273.jpeg

Enigma
Semiconductor
0 Replies 116 Views

Thank you for your reply,appreciated. However it's not a payment error, it's on the billing tab/option on the app that doesn't appear at all for GAS (should be under Electricity in the screenshot to then tap in & go to pdf bill etc).

Keep getting the error messages as per screenshots.

IT department are now investigating after seeing these posts which is great, however I gave to wait a week as the staff member looking after this case is going on leave effective tomorrow.

......so I wait

thanks again though.