About Enigma

I have pretty much given up.... can't waste any more time getting wrong answers & living in the "Groundhog Day" loop was pushing me over the edge! I have been using the website as also have incorrect billing issues (going on for 8 years) that need resolutions department responses & can't get to them via the app.... all the best with your issues & hope the app gets sorted once & for all!

Thank you for your reply,appreciated. However it's not a payment error, it's on the billing tab/option on the app that doesn't appear at all for GAS (should be under Electricity in the screenshot to then tap in & go to pdf bill etc).Keep getting the error messages as per screenshots.IT department are now investigating after seeing these posts which is great, however I gave to wait a week as the staff member looking after this case is going on leave effective tomorrow.......so I waitthanks again ...

Hi..... same issue that I have been trying to get answered via circular chats for 3 months! Thought maybe I would find an answer here..... alas..... I have hit another brick wall. The app is a Waste of time AGL if you can't sort this out, no Gas details available in billing is not good enough. 

GAS billing information has been unavailable for over a month using the App.Before & after latest update 3 weeks ago.(On an iphone) Can't click on anything as it just says "billing information unavailable, please try again later" Spending hours on chats to still not get a resolve.Will try again via website but any info on this issue welcome.