Account in Credit

[BeeJay35]

My account is in credit and due to the Bill smoothing process, the credit is continuiong to grow. How do I get a refund.

[BeeJay35]

Contact AGL directly. They will sort this out for you.You may have to stop the "Bill Smoothing" though. It seems that AGL like to keep a large buffer for the bill smoothing. Bill Smoothing is a good idea but you can achieve a similar thing by stopping the bill smoothing and organising a regular direct payment to AGL through you online banking. That way, when you are in credit you just stop the regular direct payment until you use the credit up.

[gerardmurphy]

Can you please apply the credit for my account at **REMOVED PERSONAL DETAILS** to my account for **REMOVED PERSONAL DETAILS**

I have sold the residence in **REMOVED PERSONAL DETAILS**

Regards,

Gerard Murphy.

**REMOVED PERSONAL DETAILS**

[Deepesh_AGL]

Hi Gerardmurphy, I'll send you a private message to get further details to assist. Cheers, Deepesh

[TomLonie]

can you please arrange for my account credit be transferred  to my bank.  Tom Lonie

[TomLonie]

yes please my wife requires a full knee replacement and the funds you are holding would greatly remove some of the financial burden

Tom Lonie

[Natalie-AGL]

Hello @TomLonie, 

Thank you for reaching out. 

I am sorry to hear that you wife needs a knee replacement, and I can appreciate how your account credits will help with the associated costs. 

We can certainly review your account for a refund, I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie