AGL app not accurate

benrich
Switched-on
2 Replies 7306 Views

I recently had a smart meter installed and the “usage” in the app was accurate in regards to usage & solar feed back to the grid. However the app suddenly changed & the figures in the app are no longer accurate and not showing my solar feed. Wanting to know how this can be fixed? 

6 REPLIES 6
jayden_AGL
AGL Moderator
1 Reply 7298 Views

Hi benrich,

 

That sounds pretty unusual!

 

If you can send me a quick private message with your AGL account number and address, I'll be happy to take a look at this for you.

 

Cheers,

 

Jayden

AMcKay
Switched-on
0 Replies 7251 Views

Same with me. Did you get this solved? Thanks. 

AMcKay
Switched-on
1 Reply 7250 Views

Can you also check mine? Thanks. 

jayden_AGL
AGL Moderator
1 Reply 7235 Views

Hi AMcKay,

 

If you can send me a private message with your account details and screenshots of these issues, I'll be happy to help.

 

Cheers,

 

Jayden

Zhi
Switched-on
1 Reply 6942 Views

I'm having the same issue, since 13 Dec, it became incorrect. I called AGL, they asked me to wait until the billing cycle ends, which doesn't make sense.

-Nam-
AGL Moderator
0 Replies 6936 Views

Hi Zhi! 

Welcome to AGL Community! 

We can certainly check a few details to see why that may be the case, please send us a message here

 

Kind regards, 

 

-Nam-