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Can I ask if this detail was listed in relation to electricity rates or gas rates? If you could come back with a screenshot of this information, that'd be great!
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As of a new (Elec/Gas) account setup starting late Jan 2022 (to add to my existing 2 x Elec/Gas) I also have a rate type of VL showing for my new electricity plan. The responses to this original post seem rather poor and then moving it to a different "social" location makes this thread rather useless for anyone looking around in this area.
Please advise what this VL code means as it should be clear when accessing the account.
Another thing that seems to be missing in the plan details is the end date for any 12 month "contract" period, albeit that there is typically no early termination fee (screen shot below shows no plan end date). Full information should be disclosed on the website when looking at the current plan so time to churn or re-negotiate is easily visible.
The way things are going it doesn't seem to make a lot of sense to remain with ones existing providers for any length of time as it often seems that the bulk of the rewards flow to those that are regularly churning to new providers. I've been with AGL for quite a while but that may well be changing quite soon.