AGL App

Puzzled
Switched-on
1 Reply 3983 Views

I have been using the app for a very long time.

i have always been able to check my electricity usage and cost daily. I have also been able to send a meter read for gas.

the app was I believe updated about 3 weeks ago, since then I have not been able to get my electricity details at. I phoned AGL and discussed my problem and was told to delete the app then download again and wait 24 hours. I have done this 3 times now and I still can’t get my electricity details. I would appreciate  this problem being rectified.

thank you,

2 REPLIES 2
jayden_AGL
AGL Moderator
1 Reply 3977 Views

Hi Puzzled,

 

Welcome to the AGL Community!

 

We're aware that a number of customers are currently experiencing a delay in the their data updating. This should be resolved within the next week.

 

We apologise for any inconvenience caused in the meantime.

 

Kind regards,

 

Jayden

Puzzled
Switched-on
0 Replies 3963 Views