As a new customer, I moved into one of three newly built homes on the block on Tuesday, 27th. I requested a call before the gas meter install and was told it would happen within 1–3 days. I took time off to be ready, but nothing happened. Now, I’ve discovered the meter was wrongly installed at a different house. After calling support, I’m told to wait up to 5 more business days. No hot water for three days—and I still need the gas plumber afterward. This has been a chaotic and disappointing experience right from the start.
