Moved In, Still No Gas – A Frustrating Start

[lara45]

As a new customer, I moved into one of three newly built homes on the block on Tuesday, 27th. I requested a call before the gas meter install and was told it would happen within 1–3 days. I took time off to be ready, but nothing happened. Now, I’ve discovered the meter was wrongly installed at a different house. After calling support, I’m told to wait up to 5 more business days. No hot water for three days—and I still need the gas plumber afterward. This has been a chaotic and disappointing experience right from the start.    

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!

Syed