5 months trying to change plans since the 37% increase in July 2023

Bearinaus
Semiconductor
1 Reply 979 Views

I have been trying to change my plan since July 23 and it seems AGL is unable to do even a simple plan change. The online system doesn't work and the customer support keeps directing me to apply online via a link which also doesn't work .

Lodged a complaint in August 23 and still not fixed 4 months later . 

Can anyone recommend a good energy provider ?

AGL is totally useless !!

 

3 REPLIES 3
Bearinaus
Semiconductor
0 Replies 968 Views

My Service provider, AGL is the issue. Been trying to get the plan changed for 5 months

David_AGL
AGL Community Manager
1 Reply 965 Views

Hi @Bearinaus , sorry to hear you've had so much trouble with changing your plan. What issue are you encountering when you try to change plans via the website?

tina2023
Switched-on
0 Replies 960 Views

I am trying to change plans as well and the page isn't loading any comparison. Please fix the website.