$100 credit for for both electricity and gas account if signed up internet bundle

Kevinkee
Switched-on
3 Replies 1903 Views

Hi, I have not yet receive $100 credit both in my electricity and gas account after 4 months or not showing in first bill, as promised by the customer service representative when I signed up the internet bundle with electricity and gas, I should have $100 credit in both account. I rang to AGL twice and still no update about this.

 

Is anyone else have the same problem? 

4 REPLIES 4
-Olgi-
AGL Moderator
0 Replies 1900 Views

Hi @Kevinkee,

 

Thanks for reaching out. Any sign up credits should apply on your first bill after your NBN account is set up. If this has not been applied, you will need to contact out NBN team, so they can look into this for you. You can find how to contact our NBN team here

 

Thanks,

-Olgi-

Deee
Conductor
0 Replies 1882 Views

Hi Kevinkee, 

My electricity credit was visible in my online account as soon as I registered which was a few days after signing up. I think you need to ring them. Good luck, Dee.

Hardy1987
Switched-on
1 Reply 779 Views

Yup me to 

Natalie-AGL
AGL Moderator
0 Replies 765 Views

Hello @Hardy1987

 

Thank you for reaching out. 

 

I'm sorry to hear that the bonus sign-up credits have not been applied to your account and we can certainly review this for you. 

 

I'll send you a message and get some details for you so we can further assist you with this. 

 

Kind Regards, 

Natalie