Relocate or add link to current plan detail on website

AJP001
4 Replies 3234 Views

To find your current plan details including tariffs you need to go to Hi [FirstName]> Account Settings > Property and plans > Your Plans > [Plan Name] > Edit

 

I would never have found the information at the current location without assistance.

 

A better and more intuitive location for a link to this would be on would be on the Overview page in the Online Services box where you have Add energy plan and Change energy plan. A simple link there to My energy plan would be really helpful!

 

I saw mention that the same functionality was being considered to the App, please locate it it somewhere intuitive like the Help > Plans and Rates section there, and not in the Account > Settings section.

4 Comments
David_AGL
AGL Community Manager
Status changed to: Good Idea, Vote!

Thanks for the thoughtful feedback, @AJP001 !

David_AGL
AGL Community Manager
Status changed to: Investigating
 
David_AGL
AGL Community Manager

We're currently testing the addition of this information to the app display of your account, so this should be available in the near future.

David_AGL
AGL Community Manager
Status changed to: Delivered

@AJP001 , This information is now accessible via the "View plan details" link on the overview page of My Account, and by tapping "Manage plan" when viewing usage on the app.

You can check out this and other changes in v8.0 of the AGL app!