MAKING MOVE OUT EASIER

[NYNYNY]

Hi AGL, is there anyway you can update your website so that you can move out of a property that you have sold and not have to put in a new connection address.  I have been leaving this feedback every time i'm asked and you still can't do it.

To wait on the phone or on the online chat is ridiculous at the moment.

[David_AGL]

Hi @NYNYNY , if you're asking whether you can request a disconnection without needing to speak to an agent, I have great news - you now can.

Just log in to your My Account page or the AGL app and send us a message about the disconnection. Our virtual assistant can walk you through the steps and you can arrange your disconnection automatically without needing to wait in a queue.

[NYNYNY]

Hi, I know you can disconnect through My Account but to complete transaction you need to reconnect a new property.  Can you update your site so you can disconnect online ONLY and not have to connect a new property. 

[David_AGL]

Just confirming - through the virtual assistant you can perform a disconnection and not have to connect a new property.

[NYNYNY]

I have waited hours for visual assistant to answer.  I'll use another service provider. All good.

[David_AGL]

The virtual assistant should respond immediately - it's automatic. If you've encountered a technical issue with it, I'd be happy to flag this with our developers - just send me a private message (click my name here) and include your account number and ideally a screenshot of what you're seeing.

[NYNYNY]

Hi David

I'm trying to send you a private message but when I click on your name it just takes me to another screen with no where to message you.

[David_AGL]

Hi @NYNYNY - no big yellow button that says "send private message" after you click my name and go to the next screen?

[David_AGL]

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