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Annoyed1970
Switched-on
2 Replies 1306 Views

I don't want to communicate with an online community, I simply want to communicate with AGL.  Why do you make this almost impossible?  I don't want to download an app, I want to do this via your website, its simply really.   Please provide your customer service email address as I need to make a complaint in writing.

Thankyou.

5 REPLIES 5
Michael57
Superconductor
1 Reply 1297 Views

There seems to be an email address for complaints:  complaints@agl.com.au . 

 

Regards Michael 

 

https://www.agl.com.au/help-support/contact-us/complaints

 

 

Taso
Switched-on
2 Replies 1252 Views

An email address is not communicating directly with a person who can understand and assist. 

Where is the phone number I can call to discuss my issue... which isn't covered by any standard FAQ?

ChrisQLD
Switched-on
0 Replies 1244 Views

I have been waiting for a response to an online chat session for 30 minutes. The"customer service" rep stopped answering. Seems AGL customer service is on a par with Telstra and that sucks big lumps.

Deepesh_AGL
AGL Moderator
0 Replies 1237 Views

Hi Annoyed1970, Thanks for reaching out. You can reach our team via any of the methods found at https://agl.com.au/contact-us

Cheers, Deepesh

David_AGL
AGL Community Manager
0 Replies 1236 Views

Hi @Taso ,

 

All our contact options, including our phone number, are listed on our Contact Us page