Hi @AshokaPradeep
Thanks for reaching out!
Just wondering — is the meter at your new property a smart meter? The reason I ask is because live usage data is only available if your meter is smart and is set up to send usage information in intervals.
If you're unsure, we can help check that for you. Feel free to send us a private message with your account details, and we’ll confirm whether your current meter supports live data and guide you through the next steps if needed.
We’re here to help!
SYED
