Unable to download my billing

[muzza50]

I keep receiving this error in downloading my billing.

I have tried both Microsoft edge and google chrome but still no go

Can you assist 

[SYED_AGL]

Hi, 

Thanks for reaching out to us.

If you have an online account, you shouldn’t be receiving this error. Just to clarify—are you trying to download the document from your email, or directly from your online account?

If you’re using the AGL app, please also try downloading it from there. If the issue still persists after that, please let us know. We’ll be happy to investigate further and resolve it for you.

Looking forward to helping you get this sorted.

[22558240aS]

Hello AGL,

Approx 2 to 3 weeks ago i spoke to your faults area to report that i can not download my Electricity or Gas accounts, it always comes back with a timing error.

The man i spoke to said this would be sent to another area for rectification which would take approx 5 days ?  i dId write this date down but not can't find that now.. I use Google Chrome windows 10. Over the last few years i have never had a problem printing my accouint. Today 12/5/25 @15.00 i still have this Error..

[SYED_AGL]

Hi,

Thanks for reaching out.

I’ve tried looking into your account using the account number provided, but I was unable to locate it. Could you please share your other account details with us via private message so we can assist you further?

Your privacy and security are important to us, and we’ll ensure your information is handled with care.

Looking forward to hearing from you.

[22558240aS]

I am sorry, i have missed a number on my account both electricity and gas No's are the same. ACC. 49555824Thanks Robert SullySent from my Samsung  S20+

[SYED_AGL]

Hi Robert, 

I have tried get the hold of you couple of time yesterday but couldn't get the hold of you. 

If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

SYED 
 

[22558240aS]

Hi, i have just tried to down load my gas/elect PDF's and still the same issue, "responce time to long" i also cleared my Cashe,and relogged in twice ? Thanks Robert Sully Sent from my Samsung  S20+

[SYED_AGL]

Hi

Thanks for reaching out again. 

I'm really sorry to hear about the trouble you've been experiencing.

If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.
 

[22558240aS]

Hello Syed, i have tried to down load my Electricity and Gas billing this morning and i'm still unable to down load either. I have no problems printing any other accounts.

Thanks Robert Sully

[SYED_AGL]

Hi Robert,

Thanks for reaching out —

 I completely understand how frustrating this must be for you

It looks like the best way to resolve this is to give us a call on 13 12 45. One of our dedicated team members will be able to assist you and re-register your account so you can get your bills and download them smoothly as before 

Apologies for any inconvenience caused 

SYED