I just wanted someone at AGL to know that there is an issue with the mobile version of their app/webiste.
I had a direct debit that was working, then the card expired.
I tried setting up a new direct debit but it came up with an error each time. I phoned the company and they tried to help by sending me to the page I was already using. This did not help. Over multiple phone calls, over multiple months, they would just keep sending me to a robot to pay the current bill and wouldnt help me set up the direct debit.
I found that the issue I had was in relation to the mobile version of the website. When trying to set up a Direct Debit, the mobile site does not request a CVC for the card details. I tried scrolling sideways and zooming out on the phone but the CVC was nowhere to be found. My phone is a Google Pixel 7 and is up to date. I then set it up using the computer, which I had not booted in forever.
This took me three months to figure out as their phone team couldnt help with the issue and kept making me make a payment. This resulted in a $10 late fee.
If there is someone at AGL who needs further information, you are welcome to contact me. I dont want anyone else to end up with late fees or anything because they thought they had set up a direct debit when it wasnt working.
