About FrozenFlames

I just wanted someone at AGL to know that there is an issue with the mobile version of their app/webiste.I had a direct debit that was working, then the card expired.I tried setting up a new direct debit but it came up with an error each time. I phoned the company and they tried to help by sending me to the page I was already using. This did not help. Over multiple phone calls, over multiple months, they would just keep sending me to a robot to pay the current bill and wouldnt help me set up the ...

I had the same issue. I had a direct debit that was working, then the card expired.I tried setting up a new direct debit but it came up with thre same error as yours. I phoned the company and they did not help. They just kept sending me to a robot to pay the current bill and wouldnt help me set up the direct debit. I found that the issue I had was in relation to the mobile version of their website. When trying to set up a Direct Debit, the mobile site does not request a CVC for the card details. ...