Scam alert

[Kate81]

I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with AGL and no notes that these were legitimate calls. Be careful, don’t click on the link they say they will send you (I hung up before this happened). Scary thing is they knew my name and address the electricity is billed to!! 

So if you would like the info, these are the two numbers that called me claiming to work for AGL

03 7045 5945

03 6185 3544

[David_AGL]

Thanks for taking the time to share this info, @Kate81 

Our Scams, Fraud and Online Safety page has more details on how to stay safe.

[SkippyKangaroo]

Got a cold call from AGL - negotiated a deal with the agent - which was confirmed in writing - and agreed to switch my electricity. One day after the switch was made got another email saying there was a problem with my meter and the rates were going to change - this was a lie. It was because they had offered me a higher solar feed in tariff - the only rate that changed was a reduction in that. Rang to complain - got through to a "Resolution Manager" who basically said "bad luck". Went back to my old provider and looking for a new gas provider.

[Caban]

If you had the offer in writing then it is probably one for the Energy Ombudsman.

[SkippyKangaroo]

Already lodged a complaint with them.

[megan_AGL]

Hi SkippyKangaroo,

We are sorry to hear that you have had a poor experience with us and would love the opportunity to make it right, we will send you a private message.

Kind regards,

Megan

[RM544]

Same from (07) 3510 4921. Reported to Scamwatch with apparently no action taken as this number is still active with auto answering as AGL. It's a landline in Brisbane .. how hard can it be to just shut it down?

[Deepesh_AGL]

Hi RM544, Thanks for bringing this to our attention. I have flagged this with our Fraud team to investigate further. If you are ever unsure of the caller you can call us directly on 131245 to discuss further. Cheers, Deepesh

[Stopuz]

Hi, 

I received a call from (02) 8229 5702 claiming to be AGL, offering me a discount on my current energy and gas plan. They proceeded to read off a very long script of information which they proceeded to email me the details of through agl@connections.agl.com.au. At the end of the call they tried to convince me to switch to AGL internet and phone plans which I declined.

The emails they sent look very sketchy and different format to AGL's usual ones I receive. Unsure if this was real or a scam? 

[vgz878]

Same issue. I have been called from 02 8229 5702 and they offered a cheaper gas plan. How do they even know my address, phone and services I use? Please, investigate if there’s data leak or something