NO Meter Read ONSITE

[ksutra]

Unable to input meter read ! Unavailable onsite and phone app:

[Deepesh_AGL]

Hi Ksutra, Thanks for reaching out. Could you please elaborate on the issue you are facing. You can find more information on how to submit your own meter reading by visiting https://www.agl.com.au/help-support/energy/meters-and-reads/reads/submit-a-meter-read. Cheers, Deepesh

[NeilC]

@ksutra,

If you have a smart meter, it is not possible to add a meter reading.

With a smart meter your usage is calculated on your accumulated daily usage.

I stopped looking at my meter readings about two years ago after my meter was reset three times over one billing period.

You will also note that on the new look bill it states:

Your electricity usage is measured by an interval meter. This means you won't see a start or end read on your bill. Instead, the total amount of your electricity usage is shown.

[ksutra]

Enter Meter Read is unavailable on ur website 

[Lester · Accepted solution]

Meter read entry is available on my logged in account (on both the website and app) for my workshop with still old analogue meter.

When viewing the home account it's different as we recently installed solar . . . a new smart meter was installed by our network provider (for AGL), and that is different as Neil said above.

No option (or need) to enter anything with a smart meter.

[Cat868]

I haven't had my meter read for four years ...and body corporate doest allow access ... If I change plans will you get the metre read?

[SYED_AGL]

Hi @Cat868 

Thanks for reaching out — I understand how frustrating this situation can be.

If the body corporate isn't providing access to the meter, and you do have access yourself, you're welcome to submit your own meter read through the app.

We’ve found that many apartment residents experience similar issues with meter access, so you're definitely not alone in this. Submitting your own read is a great way to make sure your billing stays accurate.

If you need help with how to submit the read, I’m more than happy to guide you through it.

As we don't take reads from the meter but the distributor. Even changing the plan would not make any difference. 

SYED 

[Cat868]

Thanks,

If I switch to another supplier and then switch back - will that get my meter read? I have been refused access to the meter room in my block.

[Lester]

@Cat868 you do have a meter that needs to be read ? 

Just checking.

The power company contractor must be able to access this to supply the service, it's possible they have a key access or whatever is needed.

The strata (?) not allowing access to tenants might be normal, but not deny access to service providers.

If that is the case, and you've been getting estimated reads for years, that seems totally out of order.

Does every bill show 'estimated read' on the bills, just above the 2nd page where all the bill data is shown ?

If you are seeing 'actual' as a reading type, the contractor reading meters probably does have access, or the property probably does have digital smart meters.

[Cat868]

Thanks Lester

I check every bill ...always estimated.

I have called a couple of times and AGL say they will put me on the list to be read but never happened. I am concerned that when I move i get a huge bill.

A friend said to contact the ombudsman so I might get advice from them.

Thanks for your comments.